Amazon Review – AMZ One Step

Before setting up your own Amazon store, it’s worth taking the time to review the basics of selling things on Amazon. Even if you’re familiar with Amazon as a shopper, the way it works for sellers is quite different. Take a quick peek behind the curtain and learn about the most valuable listing positions on Amazon, how to get your product shipped out of Amazon’s warehouses, and some costly pitfalls to avoid.

1. What is the Buy Box, and how does Amazon decide who gets it?

When browsing on Amazon, customers will navigate to a product’s main page and click on the “offers” links below the product description (as indicated by the red circle on the screenshot below) to see a list of available sellers.

However, Amazon also gives merchants the ability to compete for the coveted “Buy Box” – the CTA button in that familiar shade of yellow. $56 billion of Amazon’s and$64 billion in sales are made via the Buy Box – that’s 90% of total sales volume, so it’s imperative for any aspiring Amazon merchant to understand what the buy box is and how it works.

This is the Buy Box, which drives 90% of sales.

The Buy Box is the box on a product detail page where customers can begin the purchasing process by adding items to their shopping carts. Rather than reviewing a list of available merchants, the Buy Box allows customers to quickly purchase a product from the Featured Seller – the business Amazon has chosen to receive the bulk of sales.

Because a key feature of the Amazon platform is that multiple sellers can offer the same product, becoming the featured seller who wins the Buy Box is very difficult. In fact, it’s pretty unrealistic to think that your site is ever going to get ranked high enough to become the featured seller. (Don’t worry – there are plenty of other ways for small businesses to make money on Amazon even if you can’t get a Buy Box. Just keep reading this article!)

In order to be eligible for the buy box, you must meet the following four criteria:

Make sure you have a Professional Seller Account.
Only Professional Plan sellers are eligible for the Buy Box, so if you want to make money you’ve got to spend money – in this case, about $40 a month. Click here for more information about Amazon’s selling plans and prices.
Know the difference between the Buy Box and the Buy Used Box.

There are separate Buy Boxes for new and used products. Used products are not eligible to be featured in the Buy Box, and new products are not eligible to be featured in the Buy Used Box.

The Buy Box vs. the Used Buy Box.

If you’re selling used products on Amazon, make sure to factor the Buy Used Box into your strategy. The overall sales volume of the Buy Used Box doesn’t match that of the Buy Box, but lower competition can make it much easier for small merchants to obtain valuable product positioning.

Make sure your item is in stock.
If your item is out of stock, you will immediately lose your Buy Box spot to another seller who DOES have that item in stock. If you ever get a Buy Box spot, make sure to ensure that you’ve always got an adequate supply. While you can get your Buy Box spot back after you’ve restocked your inventory, it’s never 100% certain. Plus, the loss of sales due to the loss of a Buy Box is punishment enough, so make sure supply meets demand!
Check your Buy Box eligibility within your Amazon Seller Central account.
Even if you’ve met all of the requirements above, you still must be an Amazon merchant with at least 2 to 6 months of sales history as well as a high level of sales performance. (Sorry – we did warn you that the Buy Box is hard to get!)

Your eligibility information is shown in your Amazon Seller Central account. To view it, follow these steps:

Within Amazon Celler Central, click the Inventory tab and navigate to Manage Inventory
Look for a field labelled “Buy Box Eligible” within the Column Display section
Select “Show When Available” from the drop-down menu to sort products by which are Buy Box eligible. If you see a “Yes” within the Buy Box Eligible field for a product, you are eligible to win the Buy Box for that product.

2. How does Amazon determine the order of the Merchant Offers List?

Even if you never win the Boy Box listing, you can still make money selling on Amazon by selling through the Merchant Offers List. Many of the things that Amazon values fall in line with e-commerce best practices, so it’s in your best interest to be doing these things anyway.

A number of factors affect where a merchant appears in the Offers List, including:

Competitive pricing. This includes not only the product cost but shipping costs as well. Many shoppers expect to see low prices while browsing Amazon, so be prepared to price competitively to beat the competition.
Competing offers. Generally, the more sellers there are, the harder it is to climb to the top. Finding products with fewer competing merchants can make it easier to get your product featured in competitive spots – maybe even the Buy Box. Being the first to pick up on trends can mean that you find popular products before they’re popular, and set up history as a high-performing seller before the market is oversaturated with competitors.
How much history the merchant has on Amazon as a seller. Merchants who have long, positive selling histories with Amazon have better chances of obtaining one of the top spots. Making sure that you address negative reviews and other customer service issues quickly and effectively are critical to ensuring that you maintain a positive sales history – too many unhappy customers and you’ll be exiled to the bottom of the merchant list.
How many Seller reviews the merchant has on Amazon. Selling on Amazon is all about the reviews. Reviews have a huge impact on driving sales, and can really end up making or breaking your business. Focus on encouraging buyers to leave reviews for your products, and make sure to address negative reviews quickly and effectively.

As a general rule of thumb, the most effective solution is to ensure that any transactions you receive through Amazon run as smoothly as possible. That means delivering your product in a timely manner and communicating with your customers along the way. However, if you’re looking to break into the market a little quicker, here are two shortcuts that can help:

Start by selling a low-competition item to boost your seller ranking. This will increase the probability that the offer will show higher for more competitive products. When selling low-competition items, look for products that have few reviews and focus on becoming the seller with the most positive reviews for that product. Building up the total number of reviews on your Amazon Seller account will increase your legitimacy as a seller, and will help you break into higher-competition niches.
Try offering a very competitive price on a popular product. This draws in bargain shoppers and can increase your seller ranking. You can check out Amazon’s “Most Wished For” list to see the most popular items by industry if you need some inspiration.

3. What is Fulfillment by Amazon (FBA)?

Fulfilment by Amazon is a program where you send your merchandise to one of the many Amazon fulfilment centres to be stocked; then customers buy products from you, and Amazon ships them. This sort of arrangement allows you to focus on other aspects of running your business while Amazon handles many facets of shipping and customer service.

Other benefits include extending the reach of your products to Amazon Prime members and gaining an extra push towards winning the Buy Box, even if your products have a bit of a higher price. With Volusion, merchants have the ability to set up different shipping options including drop-shipping, which allows flexibility to try using FBA. You can learn more about Fulfillment by Amazon.

4. What types of merchants tend to benefit the most from selling products on Amazon?

Three kinds of merchants tend to perform particularly well on Amazon:

Merchants selling unique-to-them products. Companies who produce their own products, such as a company that designs its jewellery. Since their products are unique, they face less competition from other merchants selling identical items and have more flexibility over their prices.
Merchants who sell hobby or niche products. Amazon generally won’t start fulfilling or carrying hobby or niche products, so there’s less of a risk you’d have to compete with Amazon itself.
Merchants selling refurbished or used products. Amazon has a huge market for these products, as they attract shoppers whose main concern is price and don’t mind waiting on shipping. It is worth noting, however, that used products cannot win the regular Buy Box spot – only the Used Buy Box, which drives fewer sales.

That said, the benefit of owning your store’s URL and fully branded website cannot be overstated; this gives an extra level of credibility and authority, and visitors are more likely to remember you versus someone else. Many merchants who achieve popularity on Amazon still find it essential to have control over their own e-commerce website and branding. This allows them to achieve a fully independent store presence and market to large audiences outside of Amazon through other marketing channels.

5. Why should I associate one of my products with an Amazon product that’s already listed?

Products are only allowed to be listed once in the Amazon catalogue, so creating a second product detail page for an existing product will result in your listing being removed. By matching your product to the product detail page that already exists, your offer has a chance to be seen.

6. Why can’t I use certain shipping methods at first?

Amazon doesn’t allow new merchants to offer certain shipping methods right off the bat, such as two-day shipping. These shipping methods have to be earned by establishing a history of reliable shipping at the slower shipping speeds. Offering your products through FBA is a way to bypass this, as FBA products are automatically eligible for Prime Free Two-Day Shipping.

7. Why aren’t I being compensated correctly for shipping?

Amazon determines how much they think it should cost to ship a product based on the merchant’s origin, the customer’s address and the given weight of the product. However, oftentimes the amount of money that Amazon reimburses merchants for shipping won’t match the actual shipping cost. Making sure that your item weight and dimensions are listed correctly will help make these shipping estimates as accurate as possible. However, it may still be necessary to factor this into your pricing decisions – sometimes, you’ll need to increase the price of a product to offset Amazon’s too-low pricing estimates. If you’re having problems making a profit after shipping costs, you’re probably pricing too cheaply.

8. How can I increase the number of reviews on my Seller account?

When selling on Amazon, reviews should be one of your biggest priorities. Shoppers look at both the quality and quantity of reviews, so it’s important to encourage buyers to leave a good review for your product (just don’t get too pushy!) Please note that merchants are forbidden from soliciting or paying for Seller Account reviews. Any sellers who engage in these practices risk having their accounts suspended. Your best bet is to give customers a great shopping experience (including aspects like product price, clear and informative customer communication and shipping reliability) so they want to vouch for you on their own.

9. Are there any policies I should look over before I start selling on Amazon?

Here are some policies you may want to review before selling on Amazon:

Before you start selling on Amazon, the best advice we have is to know your business and know what you’re getting into. A new Amazon integration means a lot of new opportunities. By doing your homework and focusing on your business’ needs, you’ll be taking your online success to the next level in no time. If you’re interested in checking out what we can offer with Amazon integration, start your free 30 days trial today!

After getting positive feedback on our blog about increasing reviews using ManyChat, we have decided to begin a tool review series for our readers where we will share our detailed feedback on different products and services available on the internet for Amazon sellers.

Reviews represent the core or the heart of an Amazon seller. The more the reviews are pumped into the product page, the faster the sales move in the Amazon system. It has become increasingly difficult for sellers in recent times to acquire and maintain their reviews with frequent changes to Amazon’s reviews policy.

We talk a lot about conversions, clicks into sessions into sales into reviews and we stop there. We never think and work on the idea that there are chances that these sales are convertible into repeat sales or build a customer relation. Let’s share an effective tool used by hundreds of Amazon sellers that helps to eliminate the communication gap between customers and the sellers.

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Kibly – Introduction

Kibly provides Amazon feedback automation services, an automated way to respond to all customers that buy your product on Amazon. It enables your Amazon business to operate on an autopilot mode and requires minimum intervention from sellers. It has many exciting features that differentiate it from other services in the same genre. Sellers are mainly after the meat i.e. sales and usually consider after-sales as a headache. They are either disinterested and hire a VA to take care of this or do it themselves poorly and unprofessionally. In both cases, they compromise while closing the loop of sales which Amazon is significant.

Price Plans

Below are the 3 subscription plans that Kibly is offering and your decision to choose the plan will primarily depend on your monthly sales volume. Once you select a package with the features you can access them forever as these are only one time charges and are not recurring.

Features

The main feature of Kibly is to send personalized follow-up emails to your Amazon customers after they purchase a product from you, thank them for buying and remind them to leave a Review or Feedback. In addition to this, they offer a set of features with reasonable pricing making them a desirable service.

Send Post ($0.5 – $100 per postcard). This is a differentiating factor and buyers feel special when sellers send a postcard or thank you note to solidify your relations with them.
Kibly Connect ($0.08 – $0.16 per record). This feature will help you to improve targeting the right audience and also allows you to serve past customer ads for your products on social media platforms like Facebook and Instagram.
Automated Email Follow Up ($0.08 – $0.50). You can send personalized direct mails to follow up your customers which practically improves positive feedback reviews, decrease negative reviews and encourage repeat customers.
Link Shortener (Free with Account Registration). It gives you the ability to send people directly from your ads off of Amazon to your product page using a short, professional-looking link instead of a longer direct link.
Review & Feedback Tracking ($1 per product). You can trace product reviews and seller feedback with alerts via email and text when new reviews or feedback are left by the customers.
Feedback Assistant Free (with Account Registration). You will be notified on your phone or email as soon as there is negative feedback and you will be able to take action to remove the negative feedback from your seller’s profile.
A/B Split Tester. Kibly performs some A/B tests to the emails in order to know what message works best for the sellers. This A/B testing is supposed to be helpful to your Amazon customers as it analyzes whether the email templates offered to fit them well or not.
Unlimited Email Customization. You have the option of creating different templates without any limitations or hidden charges and customize according to your product/situation.
You can send your logo embedded documents and images to provide more information to your customers which will help in convincing and satisfying them.
Email Analytics. You can view your total open rates, click-through rates, sent messages and unsubscribes for the last 24 hours to 30 days.
Seller Central Import. As soon as you provide Kibly with your account information, they will connect with Amazon and import details of your product listings.
Global Reach. Kibly works with all Amazon marketplaces so you can connect multiple accounts with it.
Auto-Unsubscribe. This again is a unique feature. If a customer shares negative feedback, not a review, and you foresee him/her to drop a negative review, you have the option to auto unsubscribe that buyer. This can protect you from unreasonable reviewers and abusers that exist in great numbers these days. You can make a preemptive strike to blacklist customers this way.
Product Rank Tracker. This is again a distinctive feature that grabs the attention of experienced sellers. Selling rank changes in hours within a day, sellers need to monitor it and develop correlations with new strategies that are implemented to determine the factors bringing positive/negative effects.

How Does It Work?

Once you register with Kibly, it will integrate directly with your Amazon Seller Account using it’s Amazon Developer ID. They have developed standard email templates suitable for various stages after-sales.

Communication Stage. You can make personalized updates and send them to customers as soon as they make a purchase. Thank them for buying the product and proactively share progress about estimated delivery time.
Delivery Stage. A notification will be sent to the customer as soon as the product is delivered. This often strikes the customer with a positive surprise for 2 reasons. They feel that the company is pampering them and engraves an impression of the extreme level of professionalism and promptness.
Follow Up Stage. This is where the magic happens. You’ve built some rapport with the customer now from the first 2 steps and now you are following up. Usually, the auto messaging services trace customers to send follow up emails only which gives an impression that sellers are contacting only because they want a review. No matter how much you coax the message, it still remains the same and customers can see through. You can customize this email template asking for feedback, resolution to a problem or a reorder a customer can want in the future.

Benefits

Below is the summary of benefits that sellers have experienced so far after using this service:

Increased number of Product Reviews
The increased amount of Seller Feedback
Higher Seller Feedback ratings
More repeat purchases
Higher review scores
Fewer complaints
Fewer returns

How to Register?

Step 1: Provide your registration information

Step 2: Enter Amazon seller account information

Step 3: Start scheduling your emails

Kibly is extremely simple to use and has the easiest of the interfaces. You will see the screen below with the summary of statistics as soon as your registration completes.

Below are the different customizable email template options that you will have by default.

You can set up the emails using the email schedule as below.

Conclusion

We are all looking for the perfect tool to manage our Amazon sellers’ accounts efficiently that also requires minimum efforts from our side. Kibly is indeed a premier tool that will assist you in retaining customers, getting feedback and see growth in sales. It will essentially become the backbone of your Amazon business and you will become addicted to providing superior customer services, an essential characteristic of a top seller.

Tag: Amazon Review

Basics – Before You Start Selling on Amazon